How Much Walking?

A little less than 1 miles paced around 60 minutes. It's an easy walk for all. You'll get standing breaks at each of the locations.

Impaired? Wheelchairs and Walkers are a challange going up and down the hill from Heritage - you will need a strong helper. Call for more on that if curious.

Bathrooms? Drinking/Food/Smoking?

Bathrooms
Perhaps the scariest part of the tour is there are no bathrooms! Please use the restroom at the visitor center on the other side of the square (next to the outside living history museum) or at one of the local eateries. We move at a brisk pace and if we want to cover all the locations properly bathrooms are out.

If you have a medical need please alert us to that immediately after booking so we can make arrangements.

Drinking/Food/Smoking?
Please don't bring food or drink on the tour. If you stop during the tour to get a drink or food you will be left behind, we have to keep moving to fit it all in.

Please don't smoke or vape during the tour as courtesy to others. Deep graitude.

Do things Happen / Is it Scary?

We know that in several locations eerie things do happen. We and our groups have experienced them, and it is rare, so no guarantee, still, you might get lucky. Keep in mind, we don't create or employ ghosts so no trickery by us, anything that happens would be (super)natural. Bring your camera, you may catch spirit orbs. I hope something happens on your tour and if so please send us the images.

I would call it more spooky than scary. We do not use jump scares, though the environments themselves do have a very strong vibe most can sense. Some people do come out of it with a scare(s), it just depends on your personal tolerance level. Creepy is another good word for parts of the experience.

Kids?

Out of our tours this one (The Old Town Walking Tour) is the most kid-friendly. Our Haunted Ghost/True Crime San Diego Gaslamp/Downtown is the least kid-friendly. Our Haunted Ghost San Diego Bus Tour is darker, maybe kid-friendly (depends on the kid) though doable as we do allow kids that don't require a car seat on that tour.

With that being said.., this is still a ghost tour. We are talking history but, it's dark history with death, hangings, murders, and so on. It also has the element beyond death. Not what most people would imagine as kid-friendly. It is really up to you to know what your child can tolerate. Do feel free to call us to discuss this in detail.

Scary?
We call the tour spooky. There are no jump scares and we have never had a malicious encounter. For some, the subject matter can be scary, though for most it will be more creepy or disturbing. The place themselves have an energy that can have an effect on children that watching a movie does not. Kids are allowed, but at your own risk.

Should I Tip?

If you enjoy the performance of your host, yes! It is customary to thank them however you see fit. Your host is a trained, experienced, and knowledgeable professional who puts a lot of effort and energy into your experience. Your generosity is always appreciated. It is how the host makes much of their income. Most people tip around $5-$10 per person, though anything is appreciated.

If you don't enjoy text/call 619.255.6170 me and let me know why and I will usually get you refunded/

Booking Questions?

Do you have to book in advance with a credit card or Debit Card?
Yes. There are a limited number of spots for each of our tours and we often sell out well in advance. To ensure that you are able to join us, reservations and payment are required ahead of time. You can book online or over the phone. If you prefer to pay cash, your only option is to show up at the Heritage Park meeting location at least 20 min prior to the tour departure. If we have spots available, you can pay cash at that time. PLEASE NOTE: Reservations are highly recommended as empty spots are rare as the tour time approaches.

Process
When you book online, you will get an email saying your spot(s) have been reserved. If the tour minimum has been met, your card will be charged and you will get another email with details about the tour, where to meet and so on. We meet at Senlis Cottage in Heritiage Park, please make sure to be there 20 minutes before departure time. Enjoy the tour and happy hauntings!

Waitlist
We do not have a waitlist. If you are trying to book a full tour, your best bet is to show up at the Gaslamp Quarter Arch at least 20 min prior to the tour departure. If there has been a cancellation, we will know by the time the tour starts and will get you in. Cancellations are extremely rare; only a couple a month, so this is a long shot option. Don't miss out - order now!

Tour Minimum?

Our Haunted Guided Tour is small to ensure personal attention to you, our guests. We have only 20 spots available per tour. We require an 6 person minimum in order for us to do a tour. When you reserve a spot you will get an email confirming that your spot has been reserved. Once 6 people are confirmed on the tour, we'll send another email so you know that the tour is on.

Your credit card is not charged until we hit the 6 minimum.

If the tour already has 6 people you will get the email immediately, and your card will be charged immediately.

It is rare, but occasionally if it appears that the tour will not go on. We will personally call and/or text you with a tour update 3-5 hours before your tour departure time. Please give us a legit working phone number you'll have on you for calls/texts. You will not be charged. Your credit card is not processed if the tour does not meet the 6 person minimum.

If you book well in advance, bless you. Most people will book the day of their tour, so please be patient and remember: 90% of the time the tour fills the day of. Your confirmation will likely come sometime that day.

Please call or text us 619.255.6170 if you have questions.

Why 6 People Minimum
There are two reasons for this. First, at least 6 people are necessary per tour for a sustainable business. The second, perhaps odd reason is that 6 seems to be the magic number of people needed for a great tour. Let us take you behind the scenes here. Once in a while we will get a 4 or lower star rating by a reviewer. A lot of times when we get that low of a review, the tour had less than 8 people. Experience shows we need that many people for the group to relax, and the guide to give the great presentation we are known for.

Cancel? Not Satisfied?

Cancellation Policy
If we cancel on you due to flooding, unforeseen incident or the tour minimum is not met know that you will be fully and promptly refunded. In the case of the minimum, you will not be charge as your card is not processed unless the minimum is hit. If you book us through someone else, Viator, Expedia, and so on - we will reach out to them and get you refunded.

If you cancel and let us know 24 or more hours before the tour, you will be refunded in full. If 24 hours or under - all sales are final. There are no tour date exchanges or refunds. Just like a concert or theater performance, once the tickets are purchased, the seats are considered sold. We do not offer refunds, nor can we change your booking to a different night or time if you miss the tour. This is our official policy.

Even so, we are human too, and know things happen. At our discretion and circumstances permitting, if you must cancel within 24 hours, we will do our best to make things work for you. You must contact us via text or call 619.255.6170, and if we can sell your spots before the tour, we will happily refund your purchase. So, the sooner you contact us, the better chance we have to sell your spot(s) and then get you your money back.

Your Satisfaction
It is rare, but we are not perfect and every once and a while someone will have a "meh" experience. If this happens to be you please call/text us 619.255.6170 and give us a chance to make things right. Often times we will refund you. Deep gratitude.

Discounts

Do you offer discounts for Seniors, Military or anything else?
Sometimes we will have a discount on our site. If you don’t see it, call or text us 619.255.6170, and we will set something custom up for you. Our ticket price is $25 per person.

Group Discounts
If you have a group of more than 8 individuals, please call our reservation line to discuss potential discounted options – 619.255.6170.

Parking? Arrival?

Parking
You should arrive in Old Town at least 35 minutes prior to the tour departure (more during busy season). There is parking available, but it can be competitive. You may have to walk some blocks. Below is a map link to the free parking locations in town. You may also used the various paid parking locations throughout Old Town.

Click here to download the Haunted Old Town free parking spots map!

Consider using Lyft, Uber, or a taxi, and forget parking.

Arrival
Our tour leaves from Senlis Cottage at Heritage Park in Old Town | 2454 Heritage Park Row San Diego, CA 92110.

Please make sure to Senlis Cottage 20 minutes before your tour embarks. When you get there you will see our ghost host dressed in Victorian attire. Please introduce yourself to the host, have the ticket buyer give their name, and you are good to go. There is no ticket or phone app needed just your name. We go by a roster.

There are rare cases where the earlier tour may have gone over. In that case please be patient, they will materialize.

Locations / What do We Enter?

We don't get you into any buildings, WE GET YOU INTO A WHOLE PARK! We pay to get you access to Heritage park. The only tour that does that location. You will also enter the Old Town Graveyard!